FAQ's
 

Q: Where can I find Chilipepper gel candles?

A: Chilipepper Candles are available on the web all the time! You can also email us, order by fax or phone! If your local to the area there are some great stores that carry Chilipepper Candles.

Recycle Bank.com - turn in your Recycle Bank bucks for discounts on Chilipepper products.
Flowers by Jennie Lynne in Fairless Hills, PA
Charmed Accessories in Newtown, PA
Contemporary Collections in Doylestown, PA
Green Tomatoes Craft & Antique Mall in Chalfont, PA

Q: What is Gel?

A: Gel is a mineral oil and resin mixture.

Q: What's the difference between Chilipepper gel candles and wax candles?

A: Here are just a few of the differences:
• Our gel burns up to three times longer than standard paraffin candles.
• When lit, the candles sparkle and glow.
• Gel dissipates and will not 'tunnel' like wax candles.
• Gel burns clean with no soot.
• Gel is a better value for the money.
• Easy cleanup.
• More attractive than wax.

Q: Why Chilipepper gel candles?

• Our candles are handmade, with the scent and color blended throughout each candle so you enjoy the same wonderful scent of each candle from start to finish!
• Our gel candles lasts longer!
• Our standard 12 oz size candle lasts a minimum of 70 hours burn time!
• Better quality - we use a higher grade of gel that burns longer!
• We use only lead-free safety wicks!

Q: What's the best way to burn Chilipepper gel candles?

A: Follow burning instructions and your candle will burn longer without unsightly sooting or black floaters in the candle. Place the candle on a protected, heat-resistant, dry surface, away from anything that can catch on fire & out of reach of children & pets. Never leave a burning candle unattended. Keep candles out of drafts to ensure an even burn & to prevent smoking. Extinguish all candles with a candle snuffer. Any candle container may become hot. Do not pick up while hot. We only use safety wicks, discontinue use when a nominal amount of gel remains in container. After gel cools completed, just pull it out with your fingers! Wash container with soap and water to reuse.

Chilipepper Tip: The best way to trim the wick is to make sure candle is completely cooled, then turn upside down over the trash & snip the wick. This way you can clip the wick close to the gel & remove it all at once without dropping flammable debris back into the candle.

Q: Yikes! I left my gel candle in the box sideways - what do I do now?!!

A: Don't worry, gel moves. If the candle has been placed sideways, just sit it upright, in a warm sunny area & it will slowly go back into place.

O: How do I find out more about custom special occasion products?

It's easy to create custom special occasion products with Chilipepper Candles. Just contact us at 215.968.5379 or email us at info@chilipeppercandles.com. We will contact you for all the details of your special day and begin the process of creating your one-of-a-kind favor!!!

How much are custom favors?

Since each favor is custom made to highlight your special occasion, prices vary.

Q: How do I find out more about corporate products?

Our corporate products are great for any size company. Whether you need 12 or 1200, Chilipepper Candles will create the perfect corporate gift. To create a label, we will need a jpeg file of your company logo. Just contact us at 215.968.5379 or email us at info@chilipeppercandles.com for all the details.

Q: Is there a minimum order for custom corporate products?

We require a very small minimum order. For example, 12 oz custom corporate candles are sold by the dozen, with a one dozen minimum! Other items also have low minimums. Give us a call at 215.968.5379 or email us at info@chilipeppercandles.com for more information.

Q: How much are custom corporate products?

Pricing for all of our corporate products - gel candles, air fresheners and calendars, varies with the size of the order. Also,depending on the complexity of your logo, there may be a small on-time set up charge.